bdjele Privacy Policy

1. Information We Collect

bdjele collects personal data in order to operate a secure, compliant, and high-quality online casino and sports betting service for players in Bangladesh. We collect data through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information obtained from trusted third-party verification providers.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you provide us with personal data including but not limited to:

• Identity data: Full legal name, date of birth, gender, and National Identity Card (NID) number;
• Contact data: Email address, Bangladeshi mobile phone number (used for bKash, Nagad, and Rocket payments), and residential address in Bangladesh;
• Financial data: Payment method account numbers (mobile wallet IDs, card numbers in masked format), transaction history, deposit and withdrawal records denominated in Bangladeshi Taka (৳);
• Identity verification documents: Copies of your NID, passport, utility bills, or selfie photographs submitted during the KYC process;
• Communications data: Records of your correspondence with our customer support team, including chat logs, email threads, and support ticket content.

1.2 Automatically Collected Technical Data

When you access and use the bdjele Platform, certain technical and behavioural data is collected automatically by our systems and third-party analytics tools:

• Device data: Device type, operating system version, browser type and version, screen resolution, and device language settings;
• Network data: IP address, approximate geographic location derived from IP, internet service provider (ISP), and connection type;
• Usage data: Pages visited, games played, bets placed, session duration, click paths, search queries within the Platform, and error logs;
• Transaction metadata: Timestamps, amounts, payment method identifiers, and outcome records for all deposits, withdrawals, bets, and game rounds;
• Cookie and tracking data: Session cookies, persistent cookies, pixel tags, and similar technologies as described in Section 4 of this Policy.

1.3 Data from Third-Party Sources

bdjele may receive personal data about you from trusted third-party sources in order to fulfil our legal and compliance obligations. This includes identity verification responses from KYC service providers, fraud signals from anti-money laundering (AML) screening tools, and age verification data from government-linked identity databases accessible in Bangladesh. Data received from third parties is treated with the same level of care and security as data you provide directly.

The following table summarises the primary categories of data collected and the legal basis for each:

Data Category	Purpose	Legal Basis
Identity & Contact Data	Account registration, KYC verification, player identification	Contractual necessity; Legal obligation
Financial Data	Processing deposits & withdrawals in ৳; AML compliance	Contractual necessity; Legal obligation
Technical & Usage Data	Platform security, fraud prevention, service improvement	Legitimate interests
Communications Data	Customer support, complaint resolution	Contractual necessity; Legitimate interests
Cookie Data	Session management, analytics, personalisation	Consent (where required); Legitimate interests

2. How We Use Your Data

bdjele processes your personal data only for specific, lawful purposes. We do not sell your personal data to third parties for their own marketing use. The purposes for which we use your data are set out below.

2.1 Account Management and Service Delivery

We use your identity and contact data to create and maintain your bdjele account, authenticate your login sessions, process deposits and withdrawals in Bangladeshi Taka (৳), settle bets and game outcomes, and communicate with you about your account activity. Without this processing, we cannot provide you with access to the bdjele Platform.

2.2 Legal and Regulatory Compliance

bdjele is obligated to verify the identity and age of all players before permitting real-money gambling activity. We process your identity documents and financial data to comply with Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and age verification duties. Records of this processing are retained for the legally required minimum period as described in Section 5 of this Policy.

2.3 Fraud Prevention and Platform Security

We analyse technical data, transaction patterns, and behavioural signals to detect and prevent fraud, bonus abuse, money laundering, account takeover attempts, and other prohibited activities described in the bdjele Terms & Conditions. This processing is carried out on the basis of our legitimate interest in maintaining a safe and fair gambling environment for all players on the Platform.

2.4 Responsible Gaming Monitoring

bdjele uses account activity data — including session frequency, deposit volumes, and betting patterns — to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, we may proactively contact a player, apply account protections, or recommend use of our self-exclusion and deposit-limit tools. This processing is conducted in the genuine interest of player welfare and is not used for any marketing or commercial profiling purpose.

2.5 Marketing Communications

If you have provided explicit consent to receive marketing communications from bdjele, we may use your contact data (email address and/or mobile number) to send you information about promotions, bonuses, new games, cricket odds updates for BPL and IPL seasons, and other bdjele offers. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.6 Platform Analytics and Improvement

We use aggregated and anonymised usage data to understand how players navigate and interact with the bdjele Platform, which games and sports markets are most popular among Bangladeshi players, and where technical performance improvements are needed. This analytics processing does not involve decisions that have any legal or significant effect on individual players.

3. Data Sharing & Third Parties

bdjele does not sell, rent, or trade your personal data to third parties for their commercial purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals, bdjele shares the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing providers supporting Visa and Mastercard transactions. These providers process your data solely to facilitate your requested transactions and are contractually prohibited from using your data for any other purpose.

3.2 Identity Verification and KYC Providers

bdjele uses specialist third-party KYC and AML compliance service providers to verify the identity and age of players. Your identity documents and personal details are transmitted to these providers via encrypted channels for the sole purpose of verification. These providers are bound by strict data processing agreements and are not permitted to retain your data beyond the period required to complete the verification process.

3.3 Game Software Providers

bdjele hosts casino games and sports betting products provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. In order to deliver these games and record outcomes accurately, certain technical session data (including a pseudonymous player identifier, session token, and bet and win amounts) is shared with game providers. Game providers do not receive your full name, NID, or payment details.

3.4 Legal and Regulatory Disclosure

bdjele may be required to disclose your personal data to law enforcement authorities, courts, or regulatory bodies in response to a lawful request, court order, or legal obligation. In such cases, we will share only the data specifically requested and will notify you of the disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that bdjele undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to the terms governing your data via a prominent notice on the Platform and, where appropriate, by direct communication to your registered email address.

4. Cookies & Tracking Technologies

bdjele uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, keep your session secure, and gather analytics data to improve our services. This section explains what types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential to the functioning of the bdjele Platform. They enable core features such as login session management, account security tokens, and payment flow continuity. You cannot opt out of strictly necessary cookies without losing access to the Platform.
• Functional cookies: These cookies remember your preferences such as preferred language, display settings, and last-visited game category. They improve your experience but are not essential to Platform operation.
• Analytics cookies: We use analytics tools (using anonymised data) to understand aggregate player behaviour on the Platform, including popular game categories, navigation paths, and device types used by players in Bangladesh. Analytics data is never linked back to an identifiable individual.
• Marketing and retargeting cookies: These cookies, where consent has been given, allow bdjele to deliver relevant promotions and reminders to you across the web. You may withdraw consent for marketing cookies at any time via your account privacy settings.

4.2 Managing Your Cookie Preferences

You can manage or block cookies at any time through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please be aware that blocking strictly necessary cookies will prevent you from logging into and using the bdjele Platform. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation. Changes to cookie preferences take effect upon your next visit to the Platform.

5. Data Retention

bdjele retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal and regulatory retention obligations. The general data retention periods applied by bdjele are set out below.

• Active account data: Retained for the duration of your account and for a minimum period of five years following account closure, to satisfy AML and financial record-keeping obligations;
• KYC verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later;
• Transaction records: All deposit, withdrawal, bet, and game round records denominated in ৳ are retained for a minimum of five years following the date of the transaction;
• Marketing consent records: Retained for the period during which consent is active, plus a further two years following consent withdrawal, to provide an audit trail of consent history;
• Support and communications records: Retained for three years following the resolution of the relevant support interaction;
• Technical and usage logs: Typically retained for 12 months from the date of collection, unless a longer retention period is required for fraud investigation or legal proceedings.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be attributed to you. Where anonymisation is not technically feasible, the data is securely destroyed in accordance with industry-standard data disposal practices.

6. Your Data Rights

As a player on the bdjele Platform, you hold a number of rights in relation to your personal data. These rights are subject to certain limitations where they conflict with bdjele's legal obligations or legitimate interests, particularly in relation to AML compliance and fraud prevention.

• Right of access: You have the right to request a copy of the personal data that bdjele holds about you, along with information about how that data is being processed;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly via the account settings page;
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bdjele's legal obligation to retain certain records for the mandatory minimum retention periods;
• Right to restriction of processing: You may request that bdjele restricts its processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection to processing is being assessed;
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes. bdjele will cease the objected-to processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where bdjele processes your data on the basis of your consent (for example, for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

7. Data Security

bdjele employs a layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• SSL/TLS encryption: All data transmitted between your device and the bdjele Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Our SSL certificate ensures that your login credentials, payment details, and personal data are never transmitted in plaintext;
• Encrypted data storage: Sensitive data stored in bdjele's systems, including identity documents and financial records, is encrypted at rest using strong encryption algorithms;
• Access controls: Access to personal data within bdjele's systems is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations and receive regular data protection training;
• Two-factor authentication (2FA): bdjele offers 2FA for player accounts and mandates 2FA for all internal staff accounts with access to player data systems;
• Regular security assessments: bdjele conducts periodic internal reviews and works with external security specialists to identify and remediate potential vulnerabilities in the Platform and its underlying infrastructure;
• Incident response: In the unlikely event of a personal data breach that poses a risk to players, bdjele will take immediate containment action, assess the scope of the breach, and notify affected players and relevant authorities within the timeframes required by applicable law.

While bdjele takes all reasonable and proportionate steps to protect your personal data, no internet-based system can be guaranteed to be 100% secure. You are also responsible for keeping your account credentials confidential and for using a secure, private network when accessing the Platform. We strongly recommend that players in Bangladesh avoid logging into their bdjele accounts over public Wi-Fi networks.

8. Contact & Policy Updates

bdjele reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, we will publish the updated Privacy Policy on this page with a revised effective date. For significant changes that affect how your data is used, we will endeavour to provide advance notice via a prominent announcement on the Platform or a direct communication to your registered email address.

We encourage you to review this Privacy Policy periodically. Your continued use of the bdjele Platform following any update to this Policy constitutes your acknowledgement of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bdjele handles your personal data, please contact our privacy team using the details below. We are committed to resolving all privacy-related queries fairly, promptly, and transparently.